These Billing Terms & Conditions explain pricing, accepted payment methods, and payment processing for online purchases from Pure Force Fitness.

Accepted Payment Methods

We accept the following credit and debit cards through Stripe:

  • Visa

  • Mastercard

  • American Express

  • Discover

Available payment options are displayed at checkout.

Currency and Pricing

All prices and transactions are in U.S. dollars (USD).

The price displayed for a product includes applicable taxes. No additional tax is added at checkout.

You can review your items, quantities, shipping charge, and total amount before placing your order.

Shipping Charges and Order Total

A $4.99 flat shipping charge per order applies to deliveries within our supported U.S. service area.

Your order total consists of the product subtotal plus the shipping charge. These amounts are displayed at checkout before you submit payment.

Please review our Shipping Policy for delivery areas and shipping details.

Billing Information

Please provide accurate billing and contact information when placing an order, including:

  • Your full name.

  • Your email address.

  • Your billing address.

  • Your shipping address, if different.

  • Valid payment details.

Your billing information should match the information held by your card issuer. Incorrect or incomplete details may cause a payment to be declined or delay order processing.

Payment Authorization and Processing

By placing an order, you authorize Pure Force Fitness to charge your selected payment method for the total displayed at checkout.

Payments are processed through Stripe. Orders enter our processing schedule after successful payment confirmation.

If your payment is declined, check your payment details and billing address. You may need to contact your card issuer or use another accepted card.

If you are unsure whether a payment was completed, contact us before submitting another order so we can help check its status.

Order Confirmation

After a successful order, we will send an order confirmation to the email address provided at checkout. Please review the order details and contact us promptly if anything is incorrect.

If you do not receive a confirmation email, check your spam or junk folder. You may also contact us for help confirming your order status.

Payment Security

Card payments are handled through Stripe’s payment system. Please do not send full card numbers, card security codes, passwords, or other sensitive payment credentials by email or through our contact form.

For information about how we handle personal information, please review our Privacy Policy.

Cancellations and Refunds

Cancellation requests must be submitted within 24 hours of placing an order, and the order must not have shipped. Please review our Cancellation Policy for eligibility and instructions.

Returns and related refunds are subject to our Returns & Refunds Policy.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after refund approval or cancellation confirmation for processing and for the refund to appear in your account. Posting times depend on your bank or card issuer.

Billing Questions

If you notice an unfamiliar charge, an incorrect amount, or a possible duplicate payment, please contact us with your order number, the transaction date, and the amount charged.

We will review the issue and help resolve any confirmed billing error. Contacting us does not limit your right to raise a dispute with your bank or card issuer.

Contact Us

Pure Force Fitness
Email: [email protected]
Phone: (+1) 630-848-7000
Address: 550 Industrial Dr, Naperville, IL 60563, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CT