Pure Force Fitness ships online orders from within the United States. Below you’ll find information about our delivery areas, processing times, shipping charges, and support for shipment issues.

Shipping Area

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

Our processing days are Monday–Saturday, excluding U.S. federal holidays. Processing includes preparing and packing your order before handing it to the carrier. It does not include shipping transit time.

Order Cutoff Time

Our daily order cutoff is 5:00 PM Central Time (CT).

Orders received before the cutoff on a processing day enter the processing schedule that day. Orders received at or after the cutoff, on Sundays, or on U.S. federal holidays enter the processing schedule on the next processing day.

The cutoff does not guarantee same-day shipment.

Estimated Delivery Time

Standard shipping typically takes 3–7 business days after processing. Including order processing, estimated delivery is 4–10 business days.

We ship through USPS, UPS, or FedEx, depending on the shipment and destination. Actual delivery days depend on the carrier’s operating schedule.

Delivery times are estimates, not guaranteed arrival dates.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for delivery within our supported U.S. service area. This charge is displayed at checkout before you place your order.

Product prices are listed in U.S. dollars (USD) and include applicable taxes. No additional tax is added at checkout.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information.

Tracking updates may not appear immediately after the shipping label is created. Please allow time for the carrier to receive and scan your package. If you have questions about tracking, contact us with your order number.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing an order, including any apartment or suite number and ZIP code.

If you notice an error, contact us as soon as possible. We will attempt to update the address if the order has not shipped, but changes cannot be guaranteed once processing is underway. After shipment, address changes depend on the carrier’s options and restrictions.

If a package requires reshipment because an incorrect or incomplete address was provided, an additional shipping charge may apply. We will explain the charge and obtain your agreement before arranging reshipment.

Delivery Delays

Processing or delivery may take longer during holidays, severe weather, carrier disruptions, or other unexpected events.

If we become aware of a significant delay affecting your order, we will contact you using the information provided at checkout. You may also contact our support team for assistance with a delayed shipment.

Lost, Damaged, or Incorrect Shipments

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location and ask household members or building staff who may have accepted it. Contact us if the package is still missing.

For packages that appear lost in transit or remain missing after a delivery scan, we will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a replacement shipment or a refund.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging where possible.

Please retain the item and packaging while we review the issue. We will provide instructions and arrange an appropriate resolution. You will not be responsible for return shipping costs for a defective or incorrectly supplied item.

Undeliverable or Returned Packages

If a shipment is marked undeliverable or returned to us, we will review the reason with the carrier and contact you about the next steps.

Once we confirm the package’s status, we will arrange reshipment or a refund, as appropriate. If the return resulted from an incorrect or incomplete address supplied with the order, we will confirm the corrected address and obtain your agreement to any additional shipping charge before resending it.

If the delivery issue resulted from an error on our part, we will cover the necessary reshipment costs. If a refund is issued because of our error, it will include the original shipping charge.

Original Shipping Charges on Returns

For returns due to a change of mind, the original $4.99 shipping charge is non-refundable. It is refundable when the return results from an error on our part, including a defective or incorrectly supplied item.

Please review our Returns & Refunds Policy for return conditions and instructions.

Contact Us

For shipping questions or help with a delivery, please contact:

Pure Force Fitness
Email: [email protected]
Phone: (+1) 630-848-7000
Address: 550 Industrial Dr, Naperville, IL 60563, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CT

Our business address is not a pickup or return instruction for online orders. Please contact us before sending an item back.