At Pure Force Fitness, we accept eligible returns within 30 days of delivery. Please review the conditions and instructions below before returning an item.

Return Eligibility

To qualify for a return, items must be:

  • Unused and unworn.

  • In their original condition and original packaging.

  • Returned with all included parts and accessories.

Please provide your order number or other proof of purchase so we can locate your order.

Items that have been used, worn, altered, or damaged after delivery are not eligible for a change-of-mind return. If an item arrived defective, damaged, or incorrect, please follow the instructions below.

How to Request a Return

Email [email protected] within 30 days of delivery with:

  • Your order number.

  • The item you would like to return.

  • The reason for your return.

Our support team will provide return instructions and the appropriate return address. Please contact us before shipping an item back. The business address listed on our website should not be used as a return address unless our team confirms it.

Pack the item securely and use a shipping service with tracking. Keep your shipping receipt and tracking number until your return has been resolved.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

If you received a defective, damaged, or incorrect item, Pure Force Fitness will cover the necessary return shipping costs and provide instructions.

We do not charge a restocking fee.

Original Shipping Charges

The original $4.99 shipping charge is non-refundable for change-of-mind returns.

If the return results from an error on our part, including a defective, damaged, or incorrectly supplied item, the refund will include the original shipping charge.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected].

Include your order number, a description of the issue, and photos of the item and packaging where possible. Retain the item and packaging while we review your request.

We will assess the issue and arrange an appropriate resolution, such as a replacement or refund. Please follow our instructions before returning the item so we can arrange any necessary return shipping at our expense.

Return Inspection and Refunds

Once we receive your return, please allow 1–2 business days for inspection. We will then notify you whether the refund has been approved. If a return does not meet the eligibility conditions, we will explain the reason and contact you about the next steps.

Approved refunds are issued to the original payment method. After approval, please allow 5–10 business days for the refund to be processed and appear in your account. The exact posting time depends on your bank or card issuer.

For an eligible change-of-mind return, we refund the amount paid for the returned item, including any tax included in its price. The original shipping charge and customer-paid return shipping costs are not refunded.

If your approved refund has not appeared after 10 business days, please contact us so we can check its status.

Exchanges

We do not offer direct exchanges.

If you would like a different item, request a return for the original item under this policy and place a separate order for the item you want. The new order is a separate purchase and does not depend on the return being approved.

Replacements arranged to resolve a damaged, defective, or incorrect shipment are handled separately from change-of-mind exchanges.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Please contact us as soon as possible with your order number. Once an order has shipped, it cannot be canceled. You may request a return after delivery under the conditions outlined in this policy.

Lost or Undeliverable Orders

For lost, missing, or undeliverable shipments, please contact us so we can investigate with the carrier. Once a shipment is confirmed lost, we will arrange reshipment or a refund.

Please see our Shipping Policy for details about delivery issues and packages returned because of an incorrect or incomplete address.

Contact Us

For return requests or refund questions, please contact:

Pure Force Fitness
Email: [email protected]
Phone: (+1) 630-848-7000
Address: 550 Industrial Dr, Naperville, IL 60563, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CT

Please contact us for return instructions before sending any item to this address.