These Terms of Service apply to your use of pureforcefit.com and purchases made through the Pure Force Fitness online store. Please review them before placing an order.

In these Terms, “we,” “us,” and “our” refer to Pure Force Fitness. “You” and “your” refer to visitors and customers using our website.

1. Our Online Store

Pure Force Fitness sells fitness equipment and workout accessories to customers within the United States. Online orders are processed and shipped from within the United States.

Our online store and local retail operations offer different shopping experiences. Local store inventory may differ from online inventory. A product’s availability on our website does not confirm its availability at the local store.

Online purchases follow our online ordering, shipping, and return procedures. Our business address is not a pickup or return instruction unless our team expressly confirms those arrangements.

2. Use of Our Website

You agree to use our website for lawful purposes and provide accurate information when placing an order or contacting us.

You must not attempt to interfere with website security, gain unauthorized access, submit fraudulent orders, or use another person’s payment information without authorization.

You must be legally able to enter into a purchase agreement or use the website with the involvement of a parent or legal guardian authorized to make the purchase.

3. Product Information and Availability

We work to present accurate product descriptions, images, prices, and availability. Please review the product’s listed specifications and included components before ordering.

Colors may appear differently depending on your screen settings. Product images and descriptions should be read together to understand the item being offered.

Availability may change. If an ordered item becomes unavailable or we identify a material error affecting your order, we will contact you to explain the issue and available options. We will not substitute a different item or charge a higher price without your agreement. If the order cannot be fulfilled and is canceled, any payment collected for the canceled items will be refunded.

4. Prices and Payments

All prices and transactions are in U.S. dollars (USD). Product prices include applicable taxes, and no additional tax is added at checkout.

A $4.99 flat shipping charge per order applies within our supported U.S. delivery area. Your order total is displayed before you submit payment.

We accept Visa, Mastercard, American Express, and Discover through Stripe. By placing an order, you authorize us to charge your selected payment method for the amount shown at checkout.

Please see our Billing Terms & Conditions for further details.

5. Orders and Contact Information

You are responsible for providing a complete and accurate email address, billing address, shipping address, and payment information.

After a successful order, we send an order confirmation to the email address provided. Please review it and contact us promptly if any information is incorrect.

We may decline or cancel an order if payment cannot be confirmed, the delivery address cannot be served, the item is unavailable, or there are reasonable indications of fraud or unauthorized payment use. If we cancel an order after collecting payment, we will notify you and refund the amount collected for the canceled portion, including shipping when the entire order is canceled.

6. Shipping and Delivery

We currently ship within the United States only. Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas.

Orders are typically processed within 1–3 business days, Monday–Saturday, excluding U.S. federal holidays. Our order cutoff is 5:00 PM Central Time (CT).

Standard shipping typically takes 3–7 business days after processing. We use USPS, UPS, or FedEx, depending on the shipment and destination. Delivery estimates are not guaranteed arrival dates.

If a shipment is delayed, missing, or undeliverable, please contact us. We will investigate with the carrier and arrange reshipment or a refund once a shipment is confirmed lost.

See our Shipping Policy for complete details, including address errors and possible reshipment charges.

7. Cancellations

You may request cancellation within 24 hours of placing your order, provided it has not shipped. Once an order has shipped, it cannot be canceled.

Submitting a request does not itself confirm cancellation. Our team will check the order status and confirm the outcome.

Please review our Cancellation Policy for instructions and refund details.

8. Returns and Refunds

We accept eligible return requests within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging, with all included parts and accessories.

Customers pay return shipping for change-of-mind returns. The original shipping charge is non-refundable for these returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items should be reported within 7 days of delivery. We cover necessary return shipping for these issues, and the original shipping charge is refundable when the return results from an error on our part.

Returned items are inspected within 1–2 business days of receipt. Approved refunds are issued to the original payment method and generally take 5–10 business days after approval to process and appear in your account.

We do not offer direct exchanges. Please review our Returns & Refunds Policy and contact us before sending an item back.

9. Safe Product Use

Use fitness equipment only for its intended purpose and follow the instructions, assembly requirements, and weight limits supplied with the product.

Inspect equipment before use. Stop using an item if it appears damaged, unstable, or unsafe, and contact us for assistance.

Information on our website is general product information and is not personalized medical or exercise advice.

10. Privacy

Our Privacy Policy explains how personal information is collected and used when you browse our website, contact us, or place an order.

Please do not send payment card details or passwords through email or our contact form.

11. Website Content and Third-Party Services

Website text, images, logos, and other materials belong to their respective owners. Except where permitted by law, you may not reproduce or commercially use these materials without the appropriate permission.

Our website uses third-party services, including payment processing and shipment tracking. When you access a third-party website or service, its own terms and privacy practices may apply. This does not remove our responsibilities to you concerning your purchase.

12. Your Rights

Nothing in these Terms excludes or limits consumer rights or remedies that cannot be waived under applicable law.

If you have a concern about a product, order, or service, please contact us so we can review the issue and work toward a resolution. Contacting us does not restrict your right to seek assistance from your payment provider or an appropriate consumer protection authority.

13. Changes to These Terms

We may update these Terms to reflect changes to our website or operations. Updated Terms will be posted on this page.

Changes will apply prospectively and will not retroactively change the terms of an order you have already placed.

14. Contact Us

Pure Force Fitness
Email: [email protected]
Phone: (+1) 630-848-7000
Address: 550 Industrial Dr, Naperville, IL 60563, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CT