If you need to cancel an online order with Pure Force Fitness, please contact us as soon as possible. Cancellation eligibility depends on when you submit your request and whether your order has shipped.

Cancellation Window

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Both conditions must be met. The 24-hour window does not prevent an order from shipping during that time. Once an order has shipped, it cannot be canceled, even if fewer than 24 hours have passed.

Requests submitted more than 24 hours after the order was placed are outside our cancellation window.

How to Request a Cancellation

Email [email protected] with the subject line “Cancellation Request — [Your Order Number]” and include:

  • Your order number.

  • The name and email address used to place the order.

  • Whether you wish to cancel the entire order or a specific item.

We use the time your request is received to determine whether it falls within the 24-hour window. Our team reviews requests during customer support hours and checks the shipment status before confirming the outcome.

Submitting a request does not itself confirm cancellation. Please wait for our cancellation confirmation.

Refunds for Canceled Orders

For a confirmed cancellation of an entire order before shipment, we will refund the full amount paid, including the $4.99 shipping charge, to your original payment method.

If only part of an order is canceled, we will refund the amount paid for the canceled item or items. The shipping charge remains applicable to the items being shipped.

There is no cancellation fee. Please allow 5–10 business days after cancellation confirmation for the refund to be processed and appear in your account. The exact posting time depends on your bank or card issuer.

Orders That Have Already Shipped

Shipped orders cannot be canceled. After delivery, you may request a return under our Returns & Refunds Policy.

For an eligible change-of-mind return, you are responsible for return shipping costs, and the original shipping charge is non-refundable.

Refusing delivery does not confirm cancellation or automatically initiate a refund. Please contact us for guidance if you no longer want an order that has shipped.

Contact Us

Pure Force Fitness
Email: [email protected]
Phone: (+1) 630-848-7000
Address: 550 Industrial Dr, Naperville, IL 60563, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CT