Shopping & Orders

What does Pure Force Fitness sell?

We sell fitness equipment and workout accessories, including free weights, workout benches, resistance bands, yoga accessories, and other essentials for strength training, mobility, and everyday exercise.

Is online inventory the same as local store inventory?

Local store inventory may differ from online inventory. Products listed on pureforcefit.com reflect our online selection and do not confirm availability at our local store.

Online orders follow our online delivery process. Our business address is not a pickup instruction for website purchases.

How do I place an order?

Select your items, add them to your cart, and proceed to checkout. Review your shipping address, items, and order total before submitting payment.

After a successful order, we will send a confirmation to the email address you provided.

What if I do not receive an order confirmation?

Check your spam or junk folder. If you still cannot find it, email [email protected] so we can check your order status. Please contact us before placing the same order again if you are unsure whether your payment went through.

Payments & Pricing

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All transactions are processed in U.S. dollars (USD).

Will tax be added at checkout?

No. Product prices include applicable taxes, so no additional tax is added at checkout. Your order total includes the product subtotal plus the $4.99 shipping charge.

How much does shipping cost?

Shipping is a flat rate of $4.99 per order within our supported U.S. delivery area. The charge is displayed at checkout before you place your order.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to your address, we will contact you using the information provided with your order.

Where are online orders shipped from?

Online orders are processed and shipped from within the United States. We use USPS, UPS, or FedEx, depending on the shipment and destination.

How long does delivery take?

Orders typically require 1–3 business days for processing, followed by 3–7 business days for shipping. The combined estimate is 4–10 business days.

We process orders Monday–Saturday, excluding U.S. federal holidays. Carrier delivery schedules may differ. These timeframes are estimates, not guaranteed arrival dates.

What is your order cutoff time?

Our cutoff is 5:00 PM Central Time (CT).

Orders received before the cutoff on a processing day enter the processing schedule that day. Orders received at or after the cutoff, on Sundays, or on U.S. federal holidays enter the schedule on the next processing day.

This does not guarantee same-day shipment.

How can I track my order?

Once your order ships, we will email your tracking information. Tracking updates may take time to appear while the carrier receives and scans the package.

Can I correct my shipping address?

Contact us as soon as possible if you notice an address error. We will attempt to update the address before shipment, but changes cannot be guaranteed once processing is underway.

If an incorrect or incomplete address requires reshipment, an additional shipping charge may apply. We will explain the charge and obtain your agreement before resending the package.

What should I do if my package is delayed or missing?

Contact us with your order number and tracking information. If tracking shows delivery, first check the delivery location and ask household members or building staff who may have received it.

We will investigate unresolved delivery issues with the carrier. Once a shipment is confirmed lost, we will arrange reshipment or a refund.

What happens if my package is returned as undeliverable?

We will review the reason with the carrier and contact you about reshipment or a refund, as appropriate. If the problem resulted from an address you entered incorrectly, we will confirm the corrected address and any reshipment charge with you first.

See our Shipping Policy for details.

Cancellations

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped. Both conditions must be met.

Email [email protected] with your order number as soon as possible. A request is not a confirmed cancellation; our team will check the shipment status and confirm the outcome.

What if my order has already shipped?

Shipped orders cannot be canceled, even within the first 24 hours. After delivery, you may request a return under our Returns & Refunds Policy.

Will I receive a full refund for a canceled order?

For a confirmed cancellation of an entire order before shipment, we refund the full amount paid, including the $4.99 shipping charge. There is no cancellation fee.

Please allow 5–10 business days after cancellation confirmation for the refund to be processed and appear in your account.

See our Cancellation Policy for details.

Returns & Refunds

What is your return window?

You may request an eligible return within 30 days of delivery.

Items must be unused, unworn, and in their original condition and packaging, with all included parts and accessories. Your order number or other proof of purchase is required.

How do I start a return?

Email [email protected] with your order number, the item you want to return, and the reason.

We will provide instructions and the appropriate return address. Please do not send an item to our business address unless our team confirms it as the return location.

Who pays for return shipping?

Customers pay return shipping for change-of-mind returns.

If an item arrives damaged, defective, or incorrect, we cover the necessary return shipping and provide instructions.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Is the original shipping charge refundable?

The original $4.99 shipping charge is non-refundable for change-of-mind returns.

It is refundable when the return results from an error on our part, including a damaged, defective, or incorrectly supplied item.

What if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging where possible.

Keep the item and packaging while we review your request. We will provide instructions and arrange an appropriate resolution.

How long does a return refund take?

Please allow 1–2 business days after we receive your return for inspection.

Once approved, refunds are issued to the original payment method. Please allow a further 5–10 business days for processing and for the refund to appear in your account. The exact posting time depends on your bank or card issuer.

Do you offer exchanges?

We do not offer direct exchanges. If you want a different item, request an eligible return and place a separate order for the item you want.

Replacements arranged for damaged, defective, or incorrect shipments are handled separately.

Customer Support

How can I contact you?

Pure Force Fitness
Email: [email protected]
Phone: (+1) 630-848-7000
Address: 550 Industrial Dr, Naperville, IL 60563, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CT

You can also use the form on our Contact Us page. For order-related questions, include your order number. Please do not send passwords or full payment card details.